Girls' Mystery Bundle

Adult Size Chart  *All of our sizes are in INCHES*

 Youth Size Chart  *All of our sizes are in INCHES*

If you have any changes regarding corrections to shipping address, contact us immediately (within the hour) to make that correction.

The delivery time is based on a combination of factors such as the time needed to process the order, transit time, distance, and the preferred shipping method. 

Processing Time:

Please allow 2-5 business days to process your order.  We ship Monday-Friday only and do not ship out on major U.S. holidays. 

Transit Time:

Transit time is provided and estimated by the carrier selected. Please take into consideration that transit time is not guaranteed and can change depending on carrier delays and weather conditions. Transit time is tracked once package is received by the carrier.  

Free Shipping:

Free shipping, when offered, is shipped either USPS, UPS, or FedEx based on our arrangement with the shipping company. 

Tracking Order:

Customers will receive an automatic response once the order has been received and notified with shipping information once the order is processed.  You can track the package with the tracking information emailed to you.  If you do not receive your order confirmation within a day, please do contact us.

Domestic Shipping:

Basic Moves ships to all 50 United States, the U.S. territories, P.O. boxes, and APO/FPO addresses. U.S. territories include American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. 

International Shipping:

We do offer international shipping.  International Shipping Rates calculated at checkout.

If you have any questions regarding your order, please contact us at customerservice@basicmovesonline.com or call us at (800) 226-0198 during business hours.  We are located at 450 Cloverleaf Drive, Baldwin Park, CA 91706.  

Shipping
The buyer will be responsible for properly shipping back the items using a traceable ground shipping method: 

We're not responsible for packages lost during return shipment.

Returns & Exchange Policy
Our return and exchange policy are 30 days after purchase. We will not accept any return or exchange after 30 days of purchase.  Any item that is returned more than 30 days will be returned to the sender. ALL RETURNS MUST BE AUTHORIZED TO BE RETURNED. Contact us at customerservice@basicmovesonline.com with the order number and the product for which you would like a refund or exchange, along with a description of your concern or complaint. We will respond to your return request as soon as possible. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a copy of the invoice or proof of purchase enclosed with your return or exchange item/s. State clearly the reason for return or exchange. We will process accordingly and as soon as we can. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
There are certain situations where only partial refunds are granted (if applicable) such as items not in their original condition, damaged or missing parts for reasons not due to our error. 

Service Fee/ Restocking Fee
A service fee/ restocking fee may be charged on return items in situations such as buyer changes minds, buyer remorse, buyer refuses delivery, or price difference. 

Late or missing refunds
Contact us at basicmoves@rkapparel.com or (626) 336-2111.

Damaged Exchange 
We only replace items if they are defective or damaged due to manufacturing. If defective or damaged, send us an email at customerservice@basicmovesonline.com with the picture of the garment. We will inform you how to proceed after we review the photo. We will credit you back for shipping if the damage and defect are due to manufacturing. 

Cancellation Policy
Your order CANNOT BE CANCELLED OR MODIFIED in any way once it has been submitted. You are responsible for checking and verifying the information that you have submitted within your order. 

Additional non-returnable items:
Gift cards
Downloadable software products
Final Sales
Items Label Non-returnable, Non-refundable
Note: Our Return Policy is subject to change without prior written notice at any time, at our sole discretion, and such changes shall apply to any purchases made after such changes are posted on the Site.

If you are a wholesale, retail company, or dance studio in the United States interested in selling our Basic Moves product line, open a wholesale account* or request a catalog today!

You can check out our wholesale page for more information or contact us at basicmoves@rkapparel.com  or call (626) 336-2111 for wholesale inquiries. Our hours of operation are between Monday - Friday: 8:30 AM - 5:00 PM PST.

*Wholesale orders cannot be made through this website. Please contact our sales rep directly by email or phone.